Flight Attendant

Description

Department: Inflight
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Flight Attendants invest in the future of Southwest as they share our Legendary Customer Service with all Customers. They provide a safe travel experience, snacks and beverage service, and an excellent cabin experience onboard the aircraft. Friendly announcements, warm smiles, and top-notch Hospitality are just a few traits that factor into being a Southwest Airlines Flight Attendant.

As a Flight Attendant , you can expect:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Explore more Benefits you’ll love: swa.is/benefits

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities
Responsible for providing Legendary Customer Service to passengers desiring to travel by performing or assisting in the performance of all safety, passenger service, and cabin preparation duties
Provides Customers with safety information to ensure onboard safety compliance with government and Company regulations
Provides leadership, direction, and assistance during an emergency, including aircraft evacuation, administering first aid to ill or incapacitated Customers, and unusual incidents (bomb threats, hijackings, delayed flights, severe weather conditions, turbulent flights, etc.)
Assists passengers with carryon items
Occasionally lifts carryon items from floor to above shoulder level with assistance to secure cabin for takeoff and landing
Has the ability to lift cabin equipment weighing up to 50 pounds from floor to shoulder level as required
Serve beverages and snacks to Customers, collecting appropriate payments for alcoholic beverages and accounting for such receipts.
Working environment subject to varying climate conditions, air turbulence, changing locations, variable hours and working conditions, dry air, noise levels from engines and other ground equipment, dim lighting, confined spaces, and continuous and frequent contact with others
Works under hazardous conditions handling emergencies
Works in aircraft aisles and galleys, standing, reaching (extending in front of body and above head), walking, kneeling, and stooping for periods of long duration, and sitting for take off and landing
Works independently without constant supervision and observation
Work must be performed in accordance with established guidelines, procedures, and performance standards
Reads and interprets service and emergency instructions and communicates information to Customers and Crew
Operates mechanical equipment and safety equipment to include: stairs, oxygen systems, aircraft doors (pushing and pulling), evacuation slides, fire extinguishers, life rafts, galley equipment, communication equipment, and lighting systems
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Foreign language skills are preferred, but not required
Must be able to read documents, follow instructions, learn and understand emergency and Company procedures, rules and regulations
Must have the ability to comprehend and keep abreast of information pertinent to the job such as special promotions and new procedures
Must successfully complete initial and recurrent training programs
Must be aware of hazardous situations and be able to provide a leadership role in emergencies as needed
Works under tight time constraints to assure service on flights of short duration and quick turnaround of flights and on-time departures
Ability to work well with others as part of a team
Excellent verbal communications and interpersonal skills
Must have the ability to work well with the public on a constant basis handling demanding/difficult Customers
Ability to work rotating shift work, and/or overtime and travel on a constant basis
Must demonstrate SWA Culture on a daily basis
Education
Required: High School diploma or GED
Preferred: College coursework or degree
Experience
Licensing/Certification
Must possess a valid, unexpired passport
Physical Abilities
Weight must be of such proportion to height that a neat appearance is maintained and physical ability to perform all job functions is not hindered
The ability to, while facing forward, walk and fit comfortably down the aircraft aisle, fit quickly through the overwing window exit, and to fit into a jumpseat harness without modification, including closure without a seatbelt extension
Must be able to lift items up to 50 pounds from floor to shoulder level as required
Also requires the ability to lift carryon items from floor to above shoulder level with assistance
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be able to comply with the Company attendance standards described in labor agreements and/or established guidelines
Must be at least 20 years of age.

• 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

** ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Pay Rate: $25.14

Southwest Airlines is an Equal Opportunity Employer.
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